Ongoing Onboarding: How Duolingo Introduces New Skills
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There’s an expression that says: “To a man with a hammer, everything looks like a nail.” The Crux Collaborative version of this expression would probably read: “To us, everything can be improved by applying user experience principles.” In this month’s newsletter, we’re going to share how we’ve applied them to wellness in the workplace.
Wellness as a concept—and specifically how to promote wellness in the workplace—is a topic that has reached mainstream awareness and popularity in recent years. Because the majority of Crux Collaborative’s work is with Fortune 500 companies, we have witnessed this trend firsthand—as many of our clients have begun to offer employee wellness programs and products.
When employees are well, their quality of life is improved. Moreover, study after study has shown that their employers obtain tangible benefits as well—including improved quality/productivity, higher levels of morale, lower turnover, and reduced sick days.
In our efforts to create a workplace experience that promotes employee wellness, we’ve applied the same principles we use when designing user experiences. If you’re thinking about wellness and the workplace—or planning for any other long-term goal—perhaps applying these four principles may help you too.
The audience: at Crux Collaborative, we’re a small team, we’re specialists, and we have as many varied outside activities and interests as we do professional goals and ambitions.
How do these audience characteristics translate to a workplace experience that supports the wellness of our employee audience?
What are your organization’s business and audience objectives? Once you have defined them, what do they tell you about the definition of workplace wellness and corresponding policies necessary to meet the needs of both the business and the employees?
Like many other experiences, wellness is not comprised of a single element. Physical, mental and emotional factors all contribute to a sense of wellness- and we work to ensure that all three are present—in the workplace. It would be simpler to minimize mental and emotional wellness—but it wouldn’t be the optimal experience. Here are some ways we work to promote all three:
As we mentioned previously this is the most obvious aspect of wellness to promote in the workplace. We do several of the same things that many other organizations do:
This one is trickier—but important in creating an environment in which people can do their best work. We try to promote mental health and well-being at work in a number of ways:
Emotional wellness is probably the most nebulous of the three to define, but the easiest to assess. Ask yourself: do you look forward to going to work each day- to seeing your co-workers and to the work you do? Is it fun? There’s the answer to whether your work promotes emotional wellbeing. And while it’s easy to assess your own, it’s harder to create an environment that promotes it for everyone. But for the staff at Crux Collaborative, here are what some aspects of emotional wellness look like:
Chances are that your organization has some policies and benefits in place to promote physical wellness. Are there areas in which you can enhance mental and emotional wellness in the workplace as well in order to optimize the experience?
Treat people well, compensate them fairly, provide challenging work and opportunities for professional development, promote healthy lifestyle choices, respect your employees and make them feel valued. At the core of it, these are the best practices for a workplace that promotes wellness.
We strive to meet these standards, and we assess ourselves against them regularly—including ensuring that our compensation and benefits packages meet (or exceed) those of comparable organizations. And each quarter, we take the time to meet as a group, review our progress, and set goals.
How does your organization rate against best practices? Are there aspects of workplace wellness that could be improved and enhanced by bringing your organization in closer alignment with some of these principles?
As any talented and effective user experience designer will tell you- you need to have the basics in place in order to start bending the rules.
But when you’re ready to start making exceptions—finding meaningful moments to make the experience unique can be one of the most fun aspects of the work.
So yes, we try to follow all of the best practices mentioned above in promoting workplace wellness—but we also like to improvise. One of our favorite ways to bend the rules:
Based on the unique characteristics of your organization and employees- is there something unique that you can do to promote their wellness?
Creating and evolving a workplace experience that promotes wellness is a goal and aspiration of Crux Collaborative. Thinking about and using the same principles we use when designing user experiences has helped guide our efforts toward meeting that goal. Hopefully these principles—and seeing how we’ve applied them—can help your organization as well.
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