UX of Delivering Healthcare Online
In episode 002 of The Crux of It, we talk about the defining characteristics of an audience that’s seeking care online and tell you about 4 things to avoid when designing user experiences that deliver healthcare online.
By Mahtab Rezai While the trend of creating “shopping” experiences for healthcare has grown in popularity, our research indicates that consumers find task completion challenging, make ineffective or incomplete decisions, and struggle with confidence. Let’s explore why.
By Katherine Deschain When I broke my leg a few months ago, I had the unique (if unexpected) opportunity to experience facets of the healthcare industry as a user rather than a user experience consultant – and learned valuable lessons to carry forward in our work at Crux Collaborative.
Latest POV Article
By Rebecca Grazzini Do you have a mechanism in place to communicate to your customers and users if your site or system experiences a critical failure? If not, there’s no time like the present to identify a strategy that will inform your users of the problem and communicate key details about the outage.