Conducting Research Without a Test Plan
In episode 014 we discuss when and why you might conduct research without a test plan, or not follow the test plan verbatim.
By Rebecca Grazzini Our last article shared five findings from our experiences in the usability lab in 2017. We wanted to share five more common yet simple insights that emerged as themes for many of the sites and applications we evaluated.
By John Golden Over the last 3 years we have completed a large number of behind the login dashboard/portal redesign projects, and a many completely from scratch. In this article, we’ll take a look at some of the high-level themes that have emerged.
Latest POV Article
By Rebecca Grazzini Do you have a mechanism in place to communicate to your customers and users if your site or system experiences a critical failure? If not, there’s no time like the present to identify a strategy that will inform your users of the problem and communicate key details about the outage.