Search results for: Gregg Harrison

Learning from AT&T’s Unfortunate Member Portal Redesign

A friend of mine remarked recently at dinner that, “The AT&T member website is soul-crushingly terrible.” We can all acknowledge that frustrating or downright unusable websites are a fact of modern life. In this article, we’ll discuss how we go about making sure that the products we design meet the needs of both the business and the user.

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