Katherine Deschain

CONSULTANT: USER EXPERIENCE

Katherine has always been fascinated by how things work and by how people interact with their surroundings. A true jack of all trades, she takes a broad, inclusive approach to user-centered interactive design that spans information architecture, development, and project management. She’s also a tireless champion of user research.

“We learn so much,” she says, “by talking directly to users, by watching them complete tasks, and by digging into their expectations. Solid user research also helps prevent unnecessary rework and backtracking down the line.”

Katherine knows her hands-on style might not fly in a traditional agency, which is why she’s grateful for the creative freedom she enjoys with Crux Collaborative. “I love talking with our clients directly as a consultant, rather than having an account manager act as a go-between,” she says. “I feel empowered to get the details I need to do my work, and to build strong relationships with our clients.”

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“Solid user research also helps prevent unnecessary rework and backtracking down the line.”