Rebecca Grazzini

SENIOR CONSULTANT: USER EXPERIENCE

A project manager in a former life, Rebecca had a lightbulb moment one day while watching an episode of This Old House. “It occurred to me I really wanted to make something instead of clearing the path for other people to make things,” she says.

In her role as senior user experience specialist, Rebecca gets to make the kind of things that make a lot of people’s lives easier. She gets there by digging deep into how a client’s business works, how their systems integrate, and how their staff / customers / members use their services.

Rebecca’s secret to UX success comes down to careful listening. “Crux Collaborative is the only place I’ve worked that considers user research a critical input to the project,” she says. “Our solutions are always better when we’ve validated them with the real people who will use them. At the end of the day, these are the only experts that matter.”

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“Crux Collaborative is the only place I’ve worked that considers user research a critical input to the project.”